All About The Pipes Plumbing

Plumber that came to my house was great and fixed the issue quickly in 20 minutes. They even refunded my job after I thought it was too expensive. I never asked for a refund, just thought the cost ($225) was high. However, after speaking with the owner I’m disappointed in her professionalism. She never told me about the refund and never responded to our last communication. Also seems to be angry I didn’t provide my address fast enough and that the distance was too far. We spoke on a Friday afternoon 4:40 PM and I sent my address on Monday 7:53 AM. I told her Monday morning (more than 24 hours from service) they didn’t need to come if distance was too far. Owner was unprofessional and snippy for no reason. EDIT- responding after owner’s response. Everyone can make up their own mind, but a business owner arguing with customer over a google review speaks to their professionalism and customer service. It’s still a 3 star review. My only complaint was the bad attitude from the owner which should make it 1 star.

The cost to replace a kitchen sink and faucet was nearly $800 ( hourly labor rate was $225). There was nothing challenging or especially unique about the job. They did have to disconnect/reconnect a reverse osmosis filter system (simple connections). The sink was a simple drop-in. It took two workers 3hrs. So I was quite surprised w. the bill. Seems extremely high for the service performed.!!!!

I had an excellent experience with All about the Pipes on two occasions. Mary is on top of it with scheduling and getting the right people out to take care of the problem. Alex was thorough in his work determining what needed to be done. Very pleased with two jobs they have done on two properties I own. Highly recommend and will call them if I have any issues down the road.

Al & Noah did a great job for me. Repaired a leaky faucet that I was unable to fix. Also fixed a drain issue under my kitchen sink. Answered all of my questions. Techs were very knowledgeable and easy to work with. Cost was reasonable and fair. A+ experience

High-quality Installation went very well. Replaced a 12-year-old leaking gas water heater with a new Bradford White brand 50 gallon. Very happy with the results..Mary, the owner, is phenomenal, and Alex and Noah, the installers, are fantastic. Update March 2024: My faucet sink broke and water was going all over the place, so I called Mary, the owner, and she sent Noah to take out the old faucet and put in a new one I purchased. To my great dismay, the new one didn’t fit in the space properly. It is the only one currently available that even comes close to fitting in the very small tight space I have. I thought I wouldn’t be able to find any faucet to fit . I happened to have some packaged replacement parts to the broken faucet that I purchased when I first got my old faucet over 10 years ago, but didn’t think they would resolve the current issue. However, Noah saw that they would and got my broken faucet working again! There is nothing wrong with the exterior/appearance of my old faucet. It was just leaking from the inside. All About The Pipes saved the day! Incredible knowledge- Noah knew that my faucet was too old to have a cartridge and that the parts I had would actually resolve the issue! I am so grateful to this company! !!!Update Feb. 2025- I had an urgent plumbing issue, Plumber Chris arrived quickly and got everything in working order!! He is as friendly as he is professional and knowledgeable. All About The Pipes has a fantastic crew. Mary, the Owner, is a very high-integrity professional. Thank you!!

I called based on recs from neighbors, and I am extremely happy with my experience! Right from the first phone call for help I felt I was in good, capable hands. Al came to the rescue, spent time listening and troubleshooting, and resolved the issue. I’m grateful and will call again!

My husband and I just finished a major renovation and added two full bathrooms. One of the bathrooms consisted of a large custom steam shower. We started planning this project about a year ago. After doing about six months worth of research on plumbers in the Charlotte Metro area we elected to use All About the Pipes. We called the office and spoke with Mary. She was incredibly nice and told us that she would have someone reach out to us soon as possible. Within an hour Chris, the owner of the company, called and we arranged a time for him to come out. I have to say that it's not every day you have the owner of the company come out to look at a job. Chris was incredibly nice and took the time to look over our plans very closely. He made several suggestions and left us with a few options we never even considered. Within a few days Mary called and told me to check my email and that we should have received the proposal. The proposal was very thorough and very reasonably priced. We gave the thumbs up and they started a few weeks later. In one day his crew had both bathrooms rough plumbed. they are incredibly meticulous in all that they do and left the jobsite spotless. As soon as everything was finished they were here immediately and finished installing all of the fixtures. Chris took the time to walk the job and answered all of our questions. He took the time to make sure everything was perfect before he left. Everything turned out awesome! We are very happy customers and will not hesitate to call Chris and his team in the future. THANK YOU!

These people are a miracle to find. Ive been dealing with water leakage for 3 months now... nobody wanted to help me. The HOA didn't want to come out to me because they thought my grass was too dry and it was an inside thing. Another company said they would have to dig up everyone yards to find the leak, and another company said they would have to use big machines and tear up everything all around my property to find the leak. This company came and looked for the leak, found the leak, and fixed the leak on the same day for a reasonable price. Excellent service. Wow!